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Arrowhead Place
205 West Second St., #150
Duluth, Minnesota 55802
Phone: (218) 722-9700
Fax: (218) 722-9724
www.mrc-mn.org/duluth.shtml
MRC Duluth
provides employment and training services for people with
disabilities, dislocated workers, people who are economically
disadvantaged, and others who face special training or employment
barriers.
Class Schedule
MRC Duluth Referral Form
________________________________________________
The service options we currently provide include:
Office Technology/Medical Terminology Training -
$1600
This 13-week computer training program meets 20
hours a week. Topics covered include: Microsoft Windows, Word,
Excel, Access, PowerPoint, introduction to the Internet and e-mail,
giving students a solid background in word processing, spreadsheets,
and database management. Included in the course is an overview of
customer service, business grammar, math, and communications.
Work-related topics are presented by local employers and members of
our Business Advisory Council. Also included in this class is a
section on Medical Terminology in which students are given a variety
of audio/visual aids which help in the memorization process of the
medical terms. (26 CEUs)
Tier I Training Course:
Introduction to the Workplace - $525
This course covers the very basics that all careers
tracks require. Students will gain insight in today’s business
world. Students will also learn computer basics along with
keyboarding and data entry skills. Breakdown by hours: Employment
Prep 12 hours, Intro to PC 12 hours, Windows 2 hours, Typing Quick
and Easy 12 hours, Intro to MS Word/Access 16 hours, and Internet
Basics 4 hours = 48 hours.
All consumers are required to complete this tier
in order to move into Tier II or Tier III courses.
Tier II Training Course:
Office Careers Training - $900
This course covers MS Office from a basic to an
intermediate level. It will prepare students for entry-level careers
in an office support environment such as: Clerical Support, Call
Center, and Receptionist. Breakdown by hours: MS Word 28 hours, MS
Access 18 hours, MS Excel 18 hours, MS PowerPoint 4 hours, MS
Outlook 4 hours, Customer Service/Effective Communication 8 hours,
Job Seeking Skills 12 hours, and Clerical Skills 4 hours = 96 hours.
Tier III Training Courses:
Once a consumer successfully completes Tier II
Training, they may move into Tier III Training courses, with the
exception of the two courses noted above. Consumers may NOT test out
of Tier II before moving into the Tier III training courses.
Students must pass specific course entrance criteria prior to being
accepted into a Tier III training. The screening fee is $175 per
person for Tier III trainings.
Keep in mind that each tier is designed, not only
to help the consumer gain skills necessary to successfully compete
in the work place, but as an on-going step-by-step assessment tool
to ensure they are really ready and able to succeed in more advanced
training courses in their career choice area, thus more
appropriately spending training dollars.
Accounting Support Training - $650
This course will prepare students for entry-level
careers in: Accounts Receivable/Payable, Billing, and
Payroll. Breakdown by hours: Accounting Support
Basics 12 hours, Advanced MS Excel 8 hours, Intro to QuickBooks 20
hours, and Business Math 8 hours = 48 hours.
Healthcare Support Training - $850
This course will prepare students for entry-level
careers in: Medical Reception, Patient Registration, Clinic Office
Assistant, Call Center, and Patient Scheduling. Breakdown by hours:
Medical Terminology and Human Anatomy 52 hours, Intro to Billing and
Coding 8 hours, and Patient Ethics and Confidentiality 4 hours = 64
hours.
One-to-One Computer Training
is available for
consumers who need specific training in one computer software or
skills area or who learn better independently. One-to-One Computer
Training is done both on and off site. Training areas include:
Keyboarding, Customer Service, Internet, Business Writing, and
Microsoft Word, Excel, Access, and PowerPoint. at beginning,
intermediate and advanced levels.
Module Training
These are semi monthly trainings given in Word and
Excel that deal with the basic, intermediate, and advanced aspects
of each program on a rotating schedule. Each module is taught in
two, three hour blocks=6 Hours
MS Word - $175 (for each module)
Basic:
WORD WINDOW
DOCUMENTS: OPEN/CLOSE/NEW
SAVING & PRINTING
FONTS
DEFAULT TABS & MARGINS
TOOLBARS
SPELLING/GRAMMAR
PAGE SETUP
Intermediate:
- TEXT BOXES
- CLIPART/WORDART/AUTOSHAPES
- CUSTOM TABS
- FORMAT PAINTER
- HEADERS/FOOTERS
- BULLETS & NUMBERING
- PAGE BREAKS
- TABLES
Advanced:
HYPERLINKS
IMPORTING FILES
STYLES
DOCUMENT MAPPING
COLUMNS
BOOKMARKS
TEMPLATES
MACROS
MS Excel - $175 (for Each Module)
Basic
- EXCEL WINDOW
- WORKBOOKS: OPEN/CLOSE/NEW
- SAVING & PRINTING
- WORKSHEETS & WORKSHEET TABS
- COLUMNS/ROWS/CELLS
- TOOLBARS
- FORMAT CELLS
- PAGE SETUP
Intermediate:
WORKING WITH COMMENTS
MERGING CELLS
FORMULAS
FUNCTIONS
HEADERS/FOOTERS
AUTOSUM
PAGE BREAKS
AUTOFILTERS
Advanced:
PIVOT TABLES
IMPORTING/EXPORTING FILES
CHARTS
DATA VALIDATION
NAMED RANGES
LINKS
FORMS
MACROS
Post-Training Placement
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This is a service
for individuals who have completed Office Technology Training.
Employment staff provide structure and support, job referrals, and
assistance with the application process aimed at securing a
position in the individual’s field.
Other MRC Duluth services include:
-
Computer Assessment
-
Vocational Testing
-
Pre-employment Screening
-
Individualized Job Seeking Skills
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Direct Placement
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Staying On the Job - Employment
Retention
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Assistance with Work Opportunity
Tax Credit
_________________________________________________
Special features of MRC Duluth training:
-
MRC Duluth Computer Training is registered with
the Minnesota Higher Education Services Office, accredited by
the North Central Association Commission on Accreditation and School
Improvement and the Commission on the Accreditation of
Rehabilitation Facilities (CARF), and certified as a training
provider under the federal Workforce Investment Act (WIA).
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MRC Duluth’s Business Advisory Council
consists of individuals from business and industry who know the
specific skills required for employment in the Twin Ports area.
Through the advice and participation of BAC members, the curriculum
is updated to meet local needs and MRC Duluth is kept abreast of local
employers’ needs. The BAC also assists in the selection, retention,
and placement of MRC Duluth students.
______________________________________________________________
MRC Duluth places individuals in the following types
of jobs:
Data Entry
Secretary
Customer Service
Word Processing
File Clerk
Office Assistant
Receptionist
Order Entry
Dispatcher
Accounting
Bookkeeper
______________________________________________________________
Benefits provided to employers:
Referral of qualified, prescreened job
candidates
Access to disability awareness training*
Technical support, equipment modification, and
assistance with Americans with Disabilities Act (ADA) regulations*
Initial job training support
Follow-up support for employer and employee
* For more information about disability
awareness training or ADA issues, please contact Ann Machaledt at
(612) 752-8118 or
amachaledt@resource-mn.org.
Benefits provided to job candidates:
- State-of-the art computer training
- Information on the job market
- Current job leads
- Appropriate placement
- Pre- and post-placement support
_____________________________________________________________
MRC Duluth is a program of the Minnesota
Resource Center (MRC), which is a division of RESOURCE, Inc.
RESOURCE is a private, nonprofit, United Way-funded
agency and an equal opportunity, affirmative action employer.
MRC Duluth is committed to undoing racism and promoting
diversity.
United Way
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